Before you can submit a referral or redeem a reward, you must enroll in the Frontier Customer Referral Program. After completing the enrollment form, you will receive an email prompting you to create a password for your account. Once your password is set, you can log in to your account at any time to submit your referrals, track referral statuses, and redeem rewards.

Existing and non-existing Frontier Residential Broadband customers are eligible to participate in the Frontier Customer Referral Program as referrers. Existing Frontier Residential Broadband customers are not eligible to be referees. Employees of Frontier, their affiliates, subsidiaries, immediate family members, and individuals living in the same household are not eligible to participate.

No. Self-referrals are not eligible for rewards.

To qualify:
 • The referred customer must be a new Frontier Residential Broadband customer.
 • The referral must be submitted before the customer places their order.
 • Existing Frontier Residential Broadband customers are not eligible to be referees.
 Referrals submitted after an order has already been placed are not eligible for rewards.

You can submit referrals in two ways:
 • Share your unique referral link with friends and family so they can place their order online.
 • Submit a referral manually through your account. Click here to get started!

After successfully submitting a referral, it will go through the following statuses:
 • Pending – The referral has been submitted and is awaiting qualification, installation completion, and/or the required 45-day service period.
 • Approved – The referred customer has successfully completed the required 45-day qualification period.
 • Issued – Your reward is available to redeem.
 • Declined – The referral did not meet program eligibility requirements and is no longer eligible for reward redemption.
 • Canceled – The referred customer canceled Frontier service before completing the required 45-day qualification period. To dispute a declined referral, please contact the Frontier Customer Referral Support Team through our contact form.

Once the referred customer:
 1. Successfully installs qualifying Frontier service, and
 2. Maintains active service for 45 days, the reward will become available for redemption on your account.
 You will also receive an email notification once your reward is available.

To redeem your available reward:
 1. Log in to your account.
 2. Select Redeem from the website menu.
 3. Enter the amount you would like to redeem.
 4. Provide the email address where you would like the reward sent.
 5. Click Submit.
 Once completed, you will receive an email with instructions for accessing your virtual prepaid Mastercard through MyPrepaid Center. Please allow 1–2 business days for processing and remember to check your junk/spam folder.

Rewards must be redeemed within 120 days of issuance. After 120 days, the reward will expire and will no longer be available for redemption.

Once redeemed, your virtual prepaid Mastercard is valid for 120 days. Any remaining funds will be forfeited after the expiration date.

After successfully redeeming your reward, you will receive an email with instructions for accessing your virtual prepaid Mastercard through MyPrepaid Center. Please allow 1–2 business days for processing and check your junk/spam folder before contacting support. If you still cannot locate your reward email, please contact the Frontier Customer Referral Support Team through our contact form.

All virtual prepaid Mastercards are managed through MyPrepaid Center. For assistance with card usage or purchase issues, please contact MyPrepaid Center directly at 1-888-371-2109.

If your total referral earnings exceed $1,999 USD, you will be required to provide your SSN for IRS tax reporting purposes. Your SSN can be securely submitted through the My Profile page of your account.

Before the person you referred can redeem/receive a reward, they will need to Enroll in the Frontier Customer Referral program. After completing the enrollment form, they will receive an email confirmation prompting them to create a password for their account. Once their account’s password is set, they can login to their account at any time and redeem any available awards.

For additional support, please contact the Frontier Customer Referral Support Team through our contact form.