Program Eligibility
- The Frontier Customer Referral Program allows eligible participants to refer friends and family who are interested in becoming new Frontier Residential Broadband customers and to earn rewards for qualifying referrals.
- Effective September 12, 2026, new Referrers must be existing Frontier Residential Broadband customers with a valid Frontier Billing Telephone Number (BTN) to enroll in the program.
- Participants who successfully enrolled in the Frontier Customer Referral Program before September 12, 2026, including eligible non-Frontier customers enrolled under previous program requirements, may continue to participate subject to these Terms & Conditions.
- Frontier employees, employees of Frontier affiliates or subsidiaries, their immediate family members, and individuals living in the same household are not eligible to participate in the Frontier Customer Referral Program.
Program Enrollment
- Participants must enroll in the Frontier Customer Referral Program before they can submit referrals or redeem rewards.
- Participants can enroll through the Frontier Customer Referral Program website at www.frontiercustomerreferral.com.
- Effective September 12, 2026, new Referrers must provide a valid Frontier Billing Telephone Number (BTN) associated with an eligible Frontier Residential Broadband account during enrollment. Enrollment information may be verified against the participant's existing Frontier account information to confirm program eligibility.
- Participants are responsible for providing accurate and complete information during enrollment.
- After enrollment, participants will receive instructions to create a password for their account. Once account setup is complete, participants can log in to submit referrals, track referral statuses, and redeem eligible rewards.
- Participants who enrolled before September 12, 2026, and met the eligibility requirements in effect at the time of their enrollment are not required to re-enroll solely because of the updated BTN requirement.
Eligible Referrals
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To qualify for a reward:
- The referred customer must be a new Frontier Residential Broadband customer.
- The referred customer cannot already have existing Frontier Residential Broadband service.
- The referral must be successfully submitted through the Frontier Customer Referral Program before the referred customer places an order for qualifying Frontier service.
- The referred customer must successfully install qualifying Frontier service and maintain active qualifying service for at least 45 days.
- Referrals submitted after the referred customer has already placed an order for Frontier service are not eligible for a reward.
- Verbal referrals or referrals communicated outside of the Frontier Customer Referral Program that are not successfully recorded through the program are not eligible for a reward.
Self-Referrals and Duplicate Referrals
- Self-referrals are not eligible for rewards. A participant may not refer themselves or use their own referral information to qualify as both the Referrer and referred customer for the same referral.
- Only one eligible referral may qualify for rewards for the same referred customer and qualifying Frontier service order. Duplicate referral submissions are not eligible for additional rewards.
- Frontier reserves the right to determine referral eligibility when duplicate or competing referral submissions are received.
Submitting a Referral
- Once enrolled, Referrers may submit a referral through their Frontier Customer Referral Program account or share their unique referral link with friends and family.
- When submitting a referral manually, the Referrer must provide the required information for the prospective customer. When a unique referral link is shared, the referred customer may use the link to provide their information and/or place an eligible Frontier order online.
- A referral must be successfully recorded through the Frontier Customer Referral Program before the referred customer places their order to qualify for a reward.
Referral Qualification and Reward Eligibility
- After a referral is successfully submitted, Frontier will review the referral and associated service order for program eligibility.
- To qualify for a reward, the referred customer must successfully install qualifying Frontier Residential Broadband service and maintain active qualifying service for at least 45 days.
- Orders or referrals that are canceled, disconnected, determined to be ineligible, or otherwise fail to satisfy program requirements will not qualify for a reward.
- Once the referral satisfies all program requirements, eligible rewards will become available for redemption. Participants may also receive an email notification when a reward becomes available.
- Participants can review the current status of their referrals through the My Referrals section of their account.
Reward Amounts and Promotional Offers
- Reward amounts may vary based on the promotional offer in effect when an eligible referral is submitted. Applicable reward amounts, promotional periods, and additional promotional requirements will be communicated through the Frontier Customer Referral Program website or applicable promotional materials.
- Referrals submitted outside of a specific promotional period will be subject to the reward amount and program terms applicable at the time the referral was submitted.
- Unless otherwise stated in the applicable promotional offer, satisfaction of promotional requirements does not override any other eligibility requirement contained within these Terms & Conditions.
Reward Redemption and Expiration
- Eligible rewards must be redeemed within 120 days of issuance. After 120 days, unredeemed rewards will expire and will no longer be available for redemption.
- Once a reward is redeemed, the virtual prepaid Mastercard is valid for 120 days. Any unused funds remaining after the card's expiration date will be forfeited.
- Virtual prepaid Mastercard rewards may take 1–2 business days to process after a successful redemption.
- Participants are responsible for monitoring their account and redeeming available rewards before expiration. Any reminder communications provided by the program are a courtesy and do not extend the applicable redemption or expiration period.
Referred Customer Rewards
- When an applicable promotional offer provides a reward to the referred customer, the referred customer must enroll in the Frontier Customer Referral Program and complete their account setup before the reward can be redeemed.
- Referred customer rewards are subject to the same applicable eligibility, redemption, and expiration requirements unless otherwise stated in the applicable promotional offer.
Program Integrity and Eligibility Verification
- Frontier reserves the right to review referral and participant activity to verify compliance with these Terms & Conditions and applicable promotional requirements.
- Frontier may request information reasonably necessary to verify participant eligibility, referral eligibility, account information, qualifying Frontier service, or other program activity.
- Frontier reserves the right to suspend or restrict program participation and to withhold, cancel, or reverse rewards associated with activity determined to be fraudulent, abusive, manipulated, inaccurate, ineligible, or otherwise inconsistent with these Terms & Conditions or the intended purpose of the Frontier Customer Referral Program.
Tax Requirements
- Participants may be required to provide a valid Social Security Number or other taxpayer identification information when required for applicable tax reporting purposes.
- Required tax information must be provided through the designated secure method within the participant's Frontier Customer Referral Program account.
- Participants are responsible for any applicable federal, state, or local tax obligations associated with rewards received through the program.
Program Updates
- Frontier may periodically update the Frontier Customer Referral Program, including program eligibility requirements, reward amounts, promotional offers, qualification requirements, or other program features.
- Any material changes affecting participant or referral eligibility will be communicated through the Frontier Customer Referral Program website or other applicable program communications. Unless otherwise specified, referrals will be evaluated based on the program requirements and promotional offer applicable to the referral at the time it was submitted.
- Frontier may discontinue the Frontier Customer Referral Program at its discretion. Any impact to previously submitted eligible referrals or rewards will be addressed in accordance with the terms communicated at the time of discontinuation.
Contact and Support
- For questions or assistance regarding the Frontier Customer Referral Program, participants should contact the Frontier Customer Referral Support Team by submitting the contact form available at: www.frontiercustomerreferral.com/contact.
- The program's website contact form is the designated method for contacting the Frontier Customer Referral Support Team and allows inquiries to be properly documented, tracked, and routed for review.
- Correspondence sent through other channels or to email addresses not designated for program support may not be properly tracked or routed to the appropriate support team. As a result, the Frontier Customer Referral Program cannot guarantee a response or timely resolution for inquiries submitted outside of the website contact form.
- Participants are encouraged to use the website contact form for all program-related questions, referral reviews, reward inquiries, and requests for assistance.